Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Dec 12, 2018 - 13:20 EST

Monitoring

We've identified the issue and we're back up and chatting as normal. Sorry for the interruption! We're confident the issue is resolved but will continue to monitor.

Posted Dec 12, 2018 - 12:13 EST

Update

We're looking into reports that chat messages aren't being delivered. We'll update as soon as we know more.

Posted Dec 12, 2018 - 11:50 EST

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Dec 12, 2018 - 11:26 EST

This incident affected: Operator messages and Visitor messages.