Some Olark Assets in the APAC Region are unreachable

Incident Report for Olark Live Chat

Resolved

There should no longer be any issues accessing Olark assets from the APAC Region. Thank you. We appreciate your patience.

Posted Nov 08, 2017 - 12:55 EST

Update

We have identified the cause of the issue with assets intermittently being unreachable by customers in the Asia Pacific and Australian Continent (APAC) region. We are working to find a resolution and will update this incident as soon as we have more information. Thank you for your patience.

Posted Oct 30, 2017 - 12:56 EDT

Monitoring

It seems we were premature to resolving this incident. Currently, there are new reports of this issue and new status updates from our back-end providers correlate with these reports. We apologize for the inconvenience this continued incident is causing.

Posted Oct 13, 2017 - 13:40 EDT