Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Dec 14, 2018 - 14:41 EST

Monitoring

We've recovered from the interruption and chat is back online.
This appears to be similar to the interruption we saw earlier this week and we're investigating why this may have recurred. We're closely monitoring the state of chat while we continue our investigation and will update here as soon as we have additional details. In the meantime, please feel free to resume chat as normal.

Posted Dec 14, 2018 - 11:54 EST

Update

We're investigating reports of delayed message delivery in chat. We'll update as soon as we know more.

Posted Dec 14, 2018 - 11:25 EST

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Dec 14, 2018 - 11:22 EST

This incident affected: Operator messages and Visitor messages.