Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Nov 20, 2018 - 15:33 EST

Monitoring

We've identified the issue and messages that were delayed in transcripts are being caught up. We don't believe any data has been lost, just delayed. We'll continue to monitor the situation and update as we know more.

Posted Nov 20, 2018 - 11:41 EST

Update

We're investigating reports that transcripts are delayed in recording messages. We're on the case and will update as soon as we know more.

Posted Nov 20, 2018 - 11:26 EST

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Nov 20, 2018 - 11:19 EST

This incident affected: Transcripts.