Incident Alerted

Incident Report for Olark Live Chat

Resolved

We are confident that there are no more knock-on effects from the previous behavior and are moving this to resolved.

Posted Jan 18, 2019 - 18:25 EST

Monitoring

Looks like we're back online. The outage was caused by a 3rd party network outage, so we're continuing to monitor. You should be free to log back in and resume chat as normal.

Posted Jan 18, 2019 - 14:08 EST

Update

It looks like we're experiencing a network interruption that's causing issues loading the Olark dash and reporting as well as interrupting some chat message delivery. We're monitoring the network recovery now and will update as soon as possible.

Posted Jan 18, 2019 - 12:12 EST

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Jan 18, 2019 - 12:05 EST