Incident Alerted
Incident Report for Olark Live Chat
We've monitored the shipped fix and are confident transcripts and chat are back to fully operational for those that were affected.
Posted Jan 15, 2019 - 13:04 EST
We've identified the issue causing trouble chatting and loading transcripts and have implemented a fix. We're continuing to monitor this and will update again when we're confident the problem is completely resolved. Thanks for your patience!
Posted Jan 15, 2019 - 11:04 EST
We're receiving scattered reports of customers being unable to load transcripts and difficulty receiving chats when logged into the chat console. This seems to be impacting a small percentage of our customers currently. We're investigating this and will update as soon as we know more.
Posted Jan 15, 2019 - 10:53 EST
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Posted Jan 15, 2019 - 10:47 EST
This incident affected: and Transcripts.