Incident Alerted

Incident Report for Olark Live Chat

Resolved

After performing some maintenance tasks and a period of monitoring, our systems are now restored to fully functional. We appreciate your patience. Thank you!

Posted Jun 21, 2017 - 14:59 EDT

Monitoring

We are seeing that our systems are returning to normal but are monitoring the situation before we give the all clear.

Posted Jun 21, 2017 - 13:13 EDT

Update

We've needed to restart a few of our components. Users might experience delayed messages, or the chatbox not loading on your page.

Posted Jun 21, 2017 - 12:09 EDT

Update

We've had a few reports of operators not being able to login to chat.olark.com. Our engineers are aware and currently investigating the issue.

Posted Jun 21, 2017 - 11:38 EDT

Investigating

We’ve detected some unusual system activity and have notified the Olark engineers. We’ll update with more specific details soon.

Posted Jun 21, 2017 - 11:32 EDT