Incident Alerted

Incident Report for Olark Live Chat

Resolved

You should now be able to log in to your Olark account and launch chat. Thanks again for your patience while we got this sorted.

Posted Mar 09, 2018 - 14:29 EST

Monitoring

You should now be able to log in to your Olark account and launch chat. Our engineers are continuing to monitor this issue. Thank you to everyone who reported trouble, we truly appreciate your patience!

Posted Mar 09, 2018 - 11:31 EST

Update

We've received reports of customers being unable to login to their accounts or launch chat. We're working to identify the cause of this problem and we'll update at soon as we know more. Sorry for the inconvenience and thanks for your patience!

Posted Mar 09, 2018 - 10:04 EST

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Mar 09, 2018 - 09:53 EST