Incident Alerted

Incident Report for Olark Live Chat

Resolved

Everything is back to normal.

Posted Sep 19, 2018 - 20:35 EDT

Monitoring

A fix has been implemented and transcripts along with dashboard reporting are coming back online. We'll continue to monitor.

Posted Sep 19, 2018 - 18:06 EDT

Update

We're investigating reports of transcripts and agent activity pages not loading properly. Stay tuned... will update as soon as we know more.

Posted Sep 19, 2018 - 17:22 EDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

Posted Sep 19, 2018 - 17:18 EDT

This incident affected: Transcripts.