Incident Alerted

Incident Report for Olark Live Chat

Resolved

All components appear to be performing normally. We're resolving this issue now, thanks for your patience.

Posted Jan 26, 2017 - 16:16 EST

Monitoring

We received reports of unusual chat performance starting at around 12:42pm PST.

Our investigation suggests that a single server needed to be restarted, which was back online by 12:50pm PST.

We're continuing to monitor the situation. Logs indicate that performance is back to normal across all systems.

Posted Jan 26, 2017 - 15:59 EST

Investigating

We’ve detected some unusual system activity and have notified the Olark engineers. We’ll update with more specific details soon.

Posted Jan 26, 2017 - 15:46 EST