chat.olark.com issues login in and with shortcuts

Incident Report for Olark Live Chat

Resolved

Systems are now stable, incident has been resolved

Posted Sep 08, 2015 - 19:22 EDT

Monitoring

A sudden increase on resource usage caused an internal service to become unresponsive, but the levels have returned to normal again now. We’re continuing to monitor the situation until we’re satisfied it is resolved.

Posted Sep 08, 2015 - 17:10 EDT

Investigating

We are currently investigating issues login into chat.olark.com and using shortcuts.

Posted Sep 08, 2015 - 15:23 EDT