Degraded performance in visitor details

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Jan 19, 2016 - 14:42 EST

Update

The issue affecting visitor details has been resolved.

As a consequence, transcripts may be arriving slower than usual, but no data has been lost and should be back up to speed shortly.

Posted Jan 19, 2016 - 14:41 EST

Monitoring

We have identified the problem and deployed the fix. There may be a brief delay as we work through any backlog.

Posted Jan 19, 2016 - 13:40 EST

Investigating

We are looking into an issue with visitor details operating slowly and will update you as soon as we can.

Posted Jan 19, 2016 - 13:29 EST