Legacy Chatbox Partial Outage

Incident Report for Olark Live Chat

Resolved

A chatbox code change we deployed at 1:08pm Pacific caused a host resolution problem on one of our legacy loaders which currently a very small subset of clients are using. During this time it’s likely the chatbox would not have loaded properly. We rolled back this change at 1:56pm Pacific and consider this issue resolved.

Posted May 25, 2016 - 17:24 EDT