Olark operator console service degradation

Incident Report for Olark Live Chat

Resolved

If you are having trouble logging in to the operator console try restarting your browser to clear your DNS cache.

Posted Oct 06, 2015 - 13:03 EDT

Monitoring

We are currently monitoring the fix which is in place. DNS updates may still be propagating.

Posted Oct 06, 2015 - 12:03 EDT

Identified

We have identified source of the operator console outage and we are taking steps to fix it now.

Posted Oct 06, 2015 - 11:56 EDT

Investigating

We are currently investigating connection issues with the Olark operator chat console.

Posted Oct 06, 2015 - 11:50 EDT