Issues with CRM integrations

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.

Posted Oct 23, 2015 - 13:01 EDT

Monitoring

All missing transcripts have been processed and should now appear in your CRM.

Posted Oct 23, 2015 - 11:44 EDT

Update

We are currently working through the missing transcripts to make sure your CRMs are up to date.

Posted Oct 23, 2015 - 11:21 EDT

Identified

We had an issue with transcripts failing to send to CRM services. This issues has been solved, but some transcripts may be missing from your CRM. We are working through the backlog to make sure all missing transcripts are sent to your CRM. Stay tuned!

Posted Oct 23, 2015 - 08:47 EDT