UPDATE: For anyone who is offline or receiving fewer messages since 10 PDT, please refresh the chat.olark.com page to ensure that your availability status is in sync. Thank you.
We're resolving this incident as we've confirmed that status has come back to fully operational. When we find more information on the cause of this issue, we'll provide it in a post-mortem here.
Oct 13, 14:52 EDT
It looking like our services are back to fully operational. We have yet to determine cause and are currently monitoring to ensure everything is back up.
Oct 13, 14:12 EDT
We've noted that the Chat console (chat.olark.com) seems to be working now after a browser refresh. However, we are still investigating the issue's cause.
Oct 13, 13:49 EDT
We've noticed an issue with chat.olark.com and are currently investigating. We'll provide an update on the issue as soon as possible.
Oct 13, 13:10 EDT