We believe the issue with logging into the dashboard and chat console has been resolved. We're confident you should be able to log in to Olark and launch chat without any difficulty. Thanks for your patience!
Apr 24, 12:38 EDT
We've restarted the component that was causing the issue with accessing the Olark dashboard and chat console and it looks like things are returning to normal. We will continue to monitor the issue until we are sure the component is stable.
Apr 24, 12:15 EDT
We've identified the problem causing difficulty logging into our web services (the Olark dashboard and chat console) and we're working to resolve this problem as quickly as possible.
Apr 24, 12:07 EDT
We're currently investigating reports of issues logging into our dashboard: https://www.olark.com/dashboard
and the chat console: chat.olark.com. We're working to resolve this ASAP and we'll update with more info as we have it.
Apr 24, 11:33 EDT
We’ve detected some unusual system activity and have notified the Olark engineers. We’ll update with more specific details soon.
Apr 24, 11:25 EDT