All Systems Operational
Chatbox ? Operational
Website ? Operational
Transcripts ? Operational
API ? Operational
chat.olark.com ? Operational
Jabber servers ? Operational
Visitor messages ? Operational
Operator messages ? Operational
Visitor details ? Operational
Integrations ? Operational
Stripe API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 9, 2016

No incidents reported today.

Dec 8, 2016

No incidents reported.

Dec 7, 2016

No incidents reported.

Dec 6, 2016

No incidents reported.

Dec 5, 2016

No incidents reported.

Dec 4, 2016

No incidents reported.

Dec 3, 2016

No incidents reported.

Dec 2, 2016

No incidents reported.

Dec 1, 2016

No incidents reported.

Nov 30, 2016
Completed - Maintenance is complete. Operators may want to log out and log back in if they experience any issues. Thanks everybody for the patience!
Nov 30, 23:09 EST
In progress - Maintenance window has begun. Will post updates along the way.
Nov 30, 22:29 EST
Scheduled - The internet service outage today made it necessary for us to schedule a maintenance window to ensure all our systems are running optimally. We will be as prompt as possible.
Nov 30, 16:35 EST
Resolved - The issue with chat.olark.com is now resolved. Thank you for your patience, and please note our scheduled maintenance window tonight to ensure all systems are running optimally again.
Nov 30, 16:44 EST
Monitoring - Our infrastructure has returned to normal and we are no longer getting reports of operators being kicked off chat.olark.com. We will continue to monitor the situation until we are confident we can give the all clear.
Nov 30, 15:51 EST
Investigating - Internet outages at level3 are being reported, we are monitoring our infrastructure for any effects. Users have been reporting getting disconnected from chat.olark.com.
Nov 30, 15:07 EST
Nov 29, 2016

No incidents reported.

Nov 28, 2016
Resolved - We've turned back on our preliminary visitor information now that the load on our servers have decreased.
Nov 28, 16:27 EST
Monitoring - Due to a heavy load on our servers which deal with crm integrations, we are not showing preliminary visitor information which is taken from a third party crm. We will endeavour to resolve the load issues as soon as we can.
Nov 28, 09:47 EST
Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.

Nov 25, 2016

No incidents reported.