All Systems Operational
Chatbox ? Operational
Website ? Operational
Transcripts ? Operational
API ? Operational
chat.olark.com ? Operational
Jabber servers ? Operational
Visitor messages ? Operational
Operator messages ? Operational
Visitor details ? Operational
Integrations ? Operational
Stripe API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2016

No incidents reported today.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016

No incidents reported.

Sep 21, 2016

No incidents reported.

Sep 20, 2016

No incidents reported.

Sep 19, 2016
Resolved - Visitor status should be operating as normal. Thanks for your patience!
Sep 19, 14:35 EDT
Identified - An unexpected traffic increase caused slowness with updating visitor status. We've identified the issue and just waiting for our queues to catch up.
Sep 19, 13:55 EDT
Investigating - We have observed some slowness updating Visitor Status. This means that Visitors may not appear within the Chat Console in a timely fashion. Once they are locked to an operator, the visitor should be able to continue chatting with no issues. Only the status of the Visitor is affected, at this time. We will update once we have more information.
Sep 19, 12:27 EDT
Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 16, 2016

No incidents reported.

Sep 15, 2016
Resolved - We've identified and resolved the operator issue. Thanks for your patience!
Sep 15, 18:03 EDT
Investigating - An operator queue has backed up causing accounts not to be able to add operators. Our engineers are currently investigating the issue.
Sep 15, 17:23 EDT
Resolved - We have observed that the issue is no longer occurring since we restarted the servers. We got the 'all clear' at this point.
Sep 15, 10:35 EDT
Identified - We have identified the servers with the issue, and have removed them from the pool. They are being restarted. We are waiting for the load balancers to acknowledge the changes. We will then check for further exceptions. We very much appreciate your patience!
Sep 15, 09:42 EDT
Investigating - We are aware of an issue affecting connections to Olark. This may result in chatboxes being offline, and interrupted communications between the chatbox and operators. We apologise for the inconvenience and can assure you that we are working to resolve the situation as fast as we can. We will update you again as soon as we have identified the issue.
Sep 15, 09:09 EDT
Sep 14, 2016

No incidents reported.

Sep 13, 2016

No incidents reported.

Sep 12, 2016

No incidents reported.

Sep 11, 2016

No incidents reported.